Terms & conditions

1. General

These terms and conditions apply to all orders placed with SHE&HERS via the website. By placing an order, the customer agrees to these terms.

2. Orders

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse orders.

3. Prices and Payment

All prices are in euros and include VAT. Payments can be made via the payment methods indicated on the website.

4. Shipping and Delivery

We ship from the Netherlands to the Netherlands, Belgium, Germany, the rest of the EU, the UK, and the US via PostNL and PostNL International. Shipping costs vary by destination:

• Netherlands, Belgium, Luxembourg, Germany: €5.95

• France, Greece, Italy, Norway, Austria, Poland, Spain, Portugal, Sweden, Switzerland: €9.95

• UK: £8,99

• US: $25 USD

• Canada: $33 CAD

The customer is responsible for any import duties and taxes for deliveries in the UK and US. Delivery times vary by destination.

Delivery (ordered before 10 PM, CET)

• Nederland: 1-2 working days

• Belgie, Duitsland, Luxemburg: 1-3 working days

• France, Italy, Austria, Poland, Spain, Portugal, Sweden, Switzerland: 2-6 working days

• Greece, Norway: 5-9 working days

• UK: 4-6 working days

• US: 5-9 working days

5. Right of Withdrawal

Customers have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which the customer receives the product.

6. Return Policy

Customers are responsible for the costs of return shipping. For return instructions, contact our customer service. If the customer wants a different size, a new order must be placed. Returns are only accepted if the products are in the same new condition, without damage, stains, or odors. Download the return form here

7. Liability

SHE&HERS is not liable for indirect damages, consequential damages, or loss of profit. Our maximum liability is limited to the value of the ordered product.

8. Intellectual Property

All intellectual property rights related to the products and the website belong to SHE&HERS or its licensors.

Privacy & DISCLAIMER

Privacy Policy

1. Data Collection

We collect personal data when customers place an order or create an account. The collected data includes name, address, email address, and payment information.

2. Use of Data

Personal data is used to process orders, improve the website, and provide customer service.

3. Data Sharing

We do not share personal data with third parties, except when necessary for the execution of the agreement (e.g., shipping by PostNL).

4. Data Security

We take appropriate measures to protect personal data against loss, theft, and unauthorized access.

5. Customer Rights

Customers have the right to access, correct, or delete their personal data. Contact us at [email address] for such requests.

6. Changes to the Privacy Policy

We reserve the right to change this privacy policy. Any changes will be posted on the website.

Disclaimer

1. Website Content

The content of this website is compiled with the greatest possible care. However, SHE&HERS accepts no liability for the accuracy, completeness, or timeliness of the information.

2. Links to Other Websites

This website may contain links to external websites. SHE&HERS is not responsible for the content or privacy policy of these websites.

3. Liability

SHE&HERS is not liable for any damage resulting from the use of the website, except in cases of intent or gross negligence.